Our Services
Voice Systems
COMgroup developed the requirements for the legal giant's telco system and carrier network...
info@comgroup-inc.com
We can specify, select, and implement your telephone and voice mail systems, call center equipment, call accounting and administrative systems, as well as peripheral equipment. We can also provide regularly scheduled, on-site administration and support. If your company is due for a long-distance network review or network service change, we have extensive experience in analyzing and auditing long-distance networks and negotiating rate plans and contracts.
In short, COMgroup can be your strategic technology partner for all aspects of voice communication solutions including:
- Systems Analysis & Design
- RFP, Selection and Implementation
- Vendor Contract Negotiation
- Administration and Management
Our capabilities and service offering include:
- IP Telephony systems & IP enabled systems
- Key, Hybrid, PBX
- Voice mail
- Unified messaging systems
- Call detail recording
- Call Center/Automatic Call Distributor
- IVR
- Call coverage
- Station features
- Integration packages, third party applications, proper configuration and testing
- Application sharing
- Uniform communications design and implementation
- Uniform dialing plan, digital communications service, application sharing
- Voice & data circuit ordering, coordination and installation
- Trunks, POTS, T1-DS3,PRI, ISDN, DSL, Frame/Voice over Frame, VOIP
- Vendor billing software training
- Telecom database development
- Small and medium applications
- Integration with other business system or stand-alone
- Review and strategy definition
- Computer Telephony Integration (CTI)
- Interactive Voice Response (IVR)
Today, leading companies are replacing their traditional PBX systems with Voice over Internet Protocol--VoIP--which is the ability to make telephone calls over a data network such as the Internet.