Technology, Coordination & Planning

The differentiating factor at COMgroup is that we don't offer a single 'outsourced' package like other larger providers. We cater our managed IT outsourcing solutions to effectively meet your needs so that your business can better focus on its core disciplines and leave all your technological concerns to us.

IT outsourcing is the planned use of specific services, and the reserve availability of others, to enhance the effectiveness of your technology environment; that is, its expertise (yours, your vendors', and ours) applied according to a plan. IT outsourcing can address voice and data systems, networks, physical infrastructure, processes and procedures, as well as staffing.

COMgroup offers a defined approach but remains flexible to modify or update the services as a plan develops. IT outsourcing functions typically include:

• Process creation (inventory, work order setup, procedures manual, etc)
• Administrator supervision, training, back-up
• Incident response and escalation
• Review/interpretation of system or network data and recommendations

• Help desk
• Customer service
• Moves/adds/changes/troubleshooting execution and vendor management
• User training
• Telecom and WAN/projects billing, activity, and status reports

• Roll-out of company's enterprise solutions
• Document management systems
• Server and desktop upgrades
• Unified messaging and convergence

For More Information on Outsourcing, download the PDF (21k).