Within the telecommunications industry, it is a widely recognized fact that there is an immense amount of financial waste due to inadequate telecom cost management. Telecommunications is typically the third or fourth largest expense of any enterprise annual budget and is known to be the fastest growing cost per employee. RealNetworks, Inc., a pioneer in the Internet media industry, looked to COMgroup to provide long-term, cost-saving telecommunications services.
Industry: High Tech
Customer Type:
Internet Music
COMgroup PM:
Gordon Darby
Public/Private: Private
COMgroup has worked with RealNetworks since 1998, providing project and telecom management services. Projects include:
Telephone system selection and infrastructure design for Seattle headquarters and several branch offices
Local and long distance analysis and contract negotiation
Managed enhancements to customer service system for telephone call answering
Management of RealNetwork's moves, adds and changes on their telephone systems
Maintenance of monthly invoices and expenses
Several other miscellaneous telecommunications projects
Through its intelligently designed telephone system and analysis/negotiation services, COMgroup has provided RealNetworks with several benefits. They include expert advice and guidance, time and staff savings and timely delivery of services. Most significantly, however, RealNetworks found meaningful improvements to its bottom line. The company is no longer a victim to the financial waste common in the telecommunications industry and will continue to see cost savings for years to come.
For more information about COMgroup and our communications consulting services, contact us at (425) 284-6500.
Within the telecommunications industry, it is a widely recognized fact that there is an immense amount of financial waste due to inadequate telecom cost management. Telecommunications is typically the third or fourth largest expense of any enterprise annual budget and is known to be the fastest growing cost per employee. RealNetworks, Inc., a pioneer in the Internet media industry, looked to COMgroup to provide long-term, cost-saving telecommunications services.
